Salary Rate: Casual HEW 5 ($54.57 + 11% superannuation)

Employment Type: Casual

Location: Melbourne Burwood Campus

About this role:
The Officer, Prospective Student Enquiries is the first point of contact for prospective students and the general public,
and provides information about courses, recruitment events and enrolments. This includes inbound phone, email, live
chat and face-to-face consultations. The role builds and maintains the leads management database, and through
outbound calls, nurtures and converts those leads into Deakin students.

The role also includes liaising with faculty representatives and following up with both faculties and prospects to ensure
all enquiries have been resolved. A particularly strong focus of this role is to build the Future Students database and
accurately record prospective student contact details, study interests, as well as the outcomes of the enquiry in the
Salesforce CRM.

To be successful, you'll have:

• Appropriate tertiary qualification or equivalent
• Experience in both sales and customer service provision, including high-level interpersonal skills, the ability to
  master content knowledge across a broad range of courses and policy areas, and the ability to respond to
  people confidently, positively, and with respect, while maintaining confidentiality when required.
• This role requires the incumbent to apply for and maintain a Working With Children Check (refer to Deakin’s Recruitment Procedure for further details)
• Successful candidates must be available a minimum of 2 days per week during peak periods.

Your key responsibilities will be:

• Deliver a high standard of accurate, tailored, high quality course information to prospective students in
  response to walk-ins, phone, email, mail, online and live chat enquiries whilst adhering to current privacy
  legislation and current university policies.
• Ensure all inbound and outbound enquiries are recorded, reported and resolved in a timely manner
  Achieve set targets in regards to data collection, call success and attempt rate, lead generation and
  conversion.
• Monitor course applications and conduct follow campaigns where required.
• Consult with available sources to gather relevant information and seek the expertise and advice of other
  people as appropriate.
• Clarify expectations and respond promptly to client requests, queries, or complaints to ensure client needs are
  met to agreed standards and timelines.
• Build productive relationships with a diverse range of existing stakeholders and actively seek to maintain
  positive relationships.
• Recognise the importance of teamwork and of effective communication amongst team members and build
  rapport within immediate team in ways that are respectful and inclusive of others.

About us 
The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities.

We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka.  Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.

As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.

Applications for this position close on 8th of March 2026 a 11.55pm. Please submit your updated resume and a short cover letter outlining your skills and experience for this role.