Casual Hourly Rate: Casual HEW 6 ($60.56 per hour + 11% superannuation)

Employment Type: Casual 

Location: Geelong Waterfront Campus 

About the Role: 

Reporting to the Senior Coordinator, Residential Experience, the Night Operations & Welfare Coordinator is responsible for promptly responding to incidents, coordinating emergency responses where required, producing detailed and accurate reporting and fostering a culture of respect and safety within the residential community.

To Be Successful, you'll have:

• A Degree with subsequent relevant experience; or
• Previous experience in crisis management, emergency response, or a similar role highly desirable.
• Strong communication, interpersonal, and conflict resolution skills.
• Ability to remain calm and composed under pressure and make quick, sound decisions in emergency situations.
• Knowledge of relevant safety protocols, emergency procedures, and risk management principles.
• Commitment to maintaining a respectful and inclusive community environment
• First Aid and CPR highly desirable

Your key responsibilities will be to:

• Respond promptly and effectively to incidents occurring during night hours, such as medical emergencies, resident welfare, security breaches, or facility hazards.
• Assess the severity of incidents and implement appropriate protocols and procedures to ensure the safety and security of residents and staff.
• Coordinate with emergency services, and relevant stakeholders to manage incidents efficiently and minimize potential risks, escalating to the General Manager where appropriate.
• Maintain accurate and detailed records of all incidents, including incident reports, witness accounts, and follow-up actions taken.
• Ensure timely communication of incident details to appropriate stakeholders.
• Provide compassionate and responsive customer service to residents, staff, and visitors at all times.
• Address concerns and inquiries promptly, demonstrating empathy and professionalism.
• Promote a culture of respect, inclusivity, and safety within the residential community.
• Address conflicts or issues that arise, fostering a supportive environment where all residents feel valued and heard.
• Attend to the needs of short-stay residents, ensuring their safety, comfort, and satisfaction during their time within the residential facility.
• Respond to maintenance requests promptly, addressing facility-related issues to maintain a safe and functional environment for residents and staff.
• Participate in training sessions and drills to enhance preparedness for incident response and safety protocols.
• Conduct regular risk assessments to identify potential hazards or vulnerabilities within DRS
• Implement proactive measures to mitigate risks and enhance the safety and security of residents.
• Conduct thorough reviews and debriefings following incidents to identify areas for improvement.
• Implement corrective actions and incorporate lessons learned into future response strategies to continually enhance safety and security measures.

Additional requirements: 

• This role involves working overnight hours, typically between 7:00 PM and 5:00 AM, and includes providing shift coverage during Public Holidays, Staff Leave and Deakin's shutdown periods over the Christmas and Easter holidays
• The role requires the incumbent to apply for and maintain a Working with Children
  Check.

For a confidential discussion regarding this role, please contact Eliza Hart, Senior Coordinator of Residential Experience via e.hart@deakin.edu.au.

For a copy of the position description, please see below:

 Position Description - Night Operations and Welfare Coordinator.pdf

Please submit your updated resume and 1 page cover letter. Applications for this position close on 20/10/2025.