- Based at our Warrnambool Campus
- Full-time and continuing
- HEW 5 $ 83407- $93548 + 17% Superannuation
Who are we?
Deakin is a cutting-edge public university in Victoria, revolutionising education with 61,000 students across seven campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, Deakin University Lancaster University Indonesia (DLI), GIFT City, India and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.
About the Role
The Student Adviser is responsible for providing advice, support and administrative services that improve the student experience and engage our students to facilitate their success.
As a Student Adviser, you will:
- Provide information, advice and support to students
- Contribute to the implementation of strategies and programs to improve the student experience and contribute to improved ways of working
- Provide resolution to complex student enquiries
- Coordinate and implement a range of administrative services to support students
- Review, evaluate and implement systems, process and practices to improve response times, increase equality, reduce costs and foster a culture of customer service excellence
To be successful, you’ll have:
- Completion of an Associate Diploma and at least two years subsequent relevant work experience; or Completion of a Post-Trades Certificate or Advanced Certificate and extensive relevant experience as a Technician; or
- An equivalent combination of relevant experience and/or education/training
- Experience in administration and related activities in a large organisation with complex administrative structures, policies, and procedures.
- Customer services experience, preferably in a tertiary educational institution
- Knowledge of student/staff policies and procedures in a university environment
Here's how to apply:
Please submit your updated resume and a short cover letter outlining your skills and experience.
For a confidential discussion regarding this role, please contact Zita Pearson (Student Central Coordinator ) on zita.pearson@deakin.edu.au
For a copy of the position description, please see below:
PD- Student Adviser-573893.pdf
Applications for this position close on 13th July 2025.
Are You Ready?
Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.
We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.
We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.
