Casual Hourly Rate: HEW5  ($52.47 per hour + 11% superannuation)

Employment Type: Casual (multiple positions are available)

Location: Burwood campus

About the Role: 

The Student Adviser a responsible for providing advice, support and administrative services within the Contact Centre that improve the student experience and engage our students to facilitate their success.

To be successful, you’ll have:

• Completion of a Degree without subsequent relevant work experience; or
• Completion of an Associate Diploma and at least two years subsequent relevant work experience; or
• An equivalent combination of relevant work experience and/or education and training
• Experience in administration and related activities in a large organisation with complex administrative structures, policies, and procedures.
• Customer services experience, preferably in a tertiary educational institution
• Experience in operating in a high-pressure diverse environment, involving face to face, phone, and written issues.
• Experience providing services and support in a large organisation.
  
  
  

Your key responsibilities will be to:

• Provide information, advice and support to students. This will mainly be over the phone, email and live chat with minimal face to face interactions.
• Contribute to the implementation of strategies and programs to improve the student experience and contribute to improved ways of working
• Provide resolution to complex student enquiries
• Coordinate and implement a range of administrative services to support students
• Review, evaluate and implement systems, process and practices to improve response times, increase quality, reduce costs and foster a culture of customer service excellence
  
  
  

Additional Comments:

• Can you start shifts at 8.30 am?
• Can you finish shifts at 7 pm?
• Can you work full time during peak periods? Specify dates
• Would you be available to work at least one Saturday per month? The Call Centre is open 10am-2pm
• Would you be interested in shifts throughout the year?
• Are you able to work on campus at Burwood in one of our Student Central Hubs when required?
• Please let me know your citizenship status i.e. Australian citizen/Permanent Resident etc.
• Do you have any holidays or other commitments, which may affect your availability this year and until the end of March 2025.  

* All new staff must obtain and maintain an Employee Working with Children Check, and are required to provide evidence of an Employee WWCC.

Please note: Staff are required to pay for the cost of their Working with Children Check . You can claim the cost back on tax.

Staff are also required to pay for the cost of renewal of their Working with Children Check.

*Please note hours outside of these peak periods are severely reduced and there is no guarantee of number of hours.

About us:

The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities.

We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka.  Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.

As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.

Please submit your updated resume and 1 page cover letter. Applications for this position close on 6th of November 2024. Contact vanshika.satija@deakin.edu.au  if you have any questions.