Salary Rate: Casual HEW 6 ($62.98 per hour + 11.% superannuation) 
Employment Type: Casual   

Reporting to the Senior Coordinator - Audio Visual , the Audio Visual Technician will:
× Provide a responsive customer service to resolve faults and issues within agreed service levels
× Deliver effective and efficient support and schedule maintenance of audio-visual services located across all campuses
× Provide high quality support to customers in fault resolution and service request provisioning
× Seek feedback from clients regarding their satisfaction and perspective with products or services received, respond to feedback with openness and transparency and seek to identify ways to better service the customer
× Establish and maintain strong relationships with stakeholders across faculties and portfolios, and with
external suppliers and contractors
× Engage in process improvement activities and adopt new ideas to meet organisational needs
× Support ad hoc projects

To be successful, you'll have:

× A Degree with subsequent relevant experience; or
× Extensive experience and specialist knowledge or broad knowledge in technical or administrative fields
× An equivalent combination of relevant experience and/or education/training
× Australian Communications Authority (ACA) Open Registration
× Experience maintaining audio visual technologies in an enterprise environment, with extensive experience monitoring and trouble-shooting complex audio-visual platforms
× Audio visual engineering experience with a sound understanding of audio-visual protocols

Your key responsibilities will be to:

× Plan and oversee activities to deliver sustainable outcomes and value within constraints of time, cost and quality. Understand and integrate perspectives held within different areas of the University and put plans in place to build collaboration, mutually beneficial ethical alliances and develop common goals
× Bring a strong customer mindset. Strive for excellence and consult regularly with stakeholders to clarify who requires the information, the purpose for which it is required, criteria for success and where and when advice and recommendation is required. Respond to feedback from stakeholders regarding their satisfaction and perspective with services received with openness and transparency.
× Provide ethical advice to stakeholders that address underlying issues, promoting value-adding insights and recommendations. Develop and implement practical, accessible solutions based on stakeholder needs and a customer first mindset.
× Challenge existing processes by formulating creative and inclusive alternative solutions and benefits. Promote solutions to modernise work practices and ensure alignment with Deakin’s strategic direction.
× Plan and prioritises work and critical activities appropriately and recognise barriers to achieving outcomes, finds effective ways to deal with them and evaluate progress. Seek to continuously improve and apply critical learnings from projects and initiatives across the University.
× Build new and productive relationships with a diverse range of stakeholders or key and influential individuals.
× Establish and demonstrate a high level of learning, energy and commitment. Maintain personal integrity and make decisions consistent with university values.

Applications for this position close on 15th of March.

This role requires the incumbent to apply for and maintain a Working With Children Check (refer to Deakin’s Recruitment Procedure for further details).

About us 
The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities.
We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka.  Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.
As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.