• Based at our Geelong, Waurn Ponds Campus or Geelong Waterfront Campus + hybrid work arrangements
• 0.7FTE Part time & fixed-term position until end 31 December 2026
• HEW 5 $83,407 - $93,548  + 17% Superannuation pro rata

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

 As a Student Adviser, you will:

• Provide information, advice and support for students
• Contribute to the implementation of strategies and programs to improve student experience and contribute to improved ways of working
• Provide resolutions to complex student enquiries
• Coordinate and implement a range of administrative services to support students
• Review, evaluate and implement systems, process and practices to improve response times, increase equality, reduce costs and foster a culture of customer service excellence                                                                                                                                     

To be successful, you’ll have:

• Completion of a Degree without subsequent relevant work experience; or
• Completion of an Associate Diploma and at least two years subsequent relevant work experience; or
• An equivalent combination of relevant experience and/or education/training
• Experience in administration and related activities in a large organisation with complex administrative structures, policies, and procedures.
• Customer services experience, preferably in a tertiary educational institution
• Knowledge of student/staff policies and procedures in a university environment
• Experience in operating in a high-pressure diverse environment, involving face to face, phone, and written issues.
• Experience providing services and support in a large organisation

Here's how to apply: 

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact John Brown (Manager, Student Central) via email at john.dean@deakin.edu.au

For a copy of the position description, please see below:

 PD - Student Adviser - 578406.pdf

Applications for this position close on Tuesday 9^th December.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.