Salary Rate: HEW 6 ($60.56 per hour + 11% Superannuation)

Employment Type: Casual

Location: Burwood Campus

About the role: 

The Night Operations & Welfare Coordinator plays a pivotal role in ensuring the safety, security, and wellbeing of residents within the university residential facility during night hours. This position requires a dynamic individual with exceptional crisis management skills, a strong commitment to customer service, and a keen eye for maintaining a respectful and inclusive community environment. This position requires a proactive and adaptable individual who is dedicated to upholding high standards of incident response, safety, customer service, and community engagement.

This role is responsible for promptly responding to incidents, coordinating emergency responses where required, producing detailed and accurate reporting and fostering a culture of respect and safety within the residential community. This role will work on a fortnightly roster with a blend of night shifts (predominantly night shifts) and day shifts to support collaboration with the wider DRS team. This arrangement is subject to change to suit the business needs at the time.

To be successful, you'll have:

• Previous experience in crisis management, emergency response, or a similar role highly desirable.
• Strong communication, interpersonal, and conflict resolution skills.
• Ability to remain calm and composed under pressure and make quick, sound decisions in emergency situations.
• Knowledge of relevant safety protocols, emergency procedures, and risk management principles.
• Commitment to maintaining a respectful and inclusive community environment.
• This role requires the incumbent to apply for and maintain a Working With Children Check (refer to Deakin’s Recruitment Procedure for further details).

Your key responsibilities will be to:

• Respond promptly and effectively to incidents occurring during night hours, such as medical emergencies, resident welfare, security breaches, or facility hazards.
• Assess the severity of incidents and implement appropriate protocols and procedures to ensure the safety and security of residents and staff.
• Coordinate with emergency services, and relevant stakeholders to manage incidents efficiently and minimize potential risks, escalating to the General Manager where appropriate.
• Maintain accurate and detailed records of all incidents, including incident reports, witness accounts, and follow-up actions taken.
• Ensure timely communication of incident details to appropriate stakeholders.
• Provide compassionate and responsive customer service to residents, staff, and visitors at all times.
• Address concerns, conflicts and inquiries promptly, demonstrating empathy and professionalism.
• Promote a culture of respect, inclusivity, and safety within the residential community
• Attend to the needs of short-stay residents, ensuring their safety, comfort, and satisfaction during their time within the residential facility.
• Respond to maintenance requests promptly, addressing facility-related issues to maintain a safe and functional environment for residents and staff.
• Participate in training sessions and drills to enhance preparedness for incident response and safety protocols.
• Conduct regular risk assessments to identify potential hazards or vulnerabilities within DRS 
• Implement proactive measures to mitigate risks and enhance the safety and security of residents.
• Conduct thorough reviews and debriefings following incidents to identify areas for improvement.
• Implement corrective actions and incorporate lessons learned into future response strategies to continually enhance safety and security measures.

About us:

The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities. We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka. Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics. As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.

Applications for this position close on 26-05-2025. Please submit your updated resume and 1 page cover letter.