• Based at our Melbourne, Burwood Campus + hybrid work arrangements
• 2 Full-time and continuing positions available
• HEW 5 $80,199 - $89,950 + 17% Superannuation

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

In this role, you’ll be the first point of contact for prospective students and the general public, providing information about courses, applications, and recruitment events, via phone, email, livechat and sms. You’ll liaise with faculty representatives and prospective students to ensure all enquiries have been resolved, and accurately record prospective student contact details, study interests, and outcomes of the enquiry in the Salesforce CRM.

As an Officer, Prospective Student Enquiries you will:

• Provide tailored and high-level advice to prospective students via phone calls, email, live chat and SMS whilst adhering to current privacy legislation and current university policies.
• Ensure all enquiries are recorded, reported and resolved in a timely manner.
• Achieve set targets in regards to data collection, call success and attempt rate, lead generation and conversion
• Monitor course applications and conduct follow campaigns where required
• Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate
• Maintain the Future Students database and accurately record prospective student details in Salesforce CRM.                                                                                                                                                                         

To be successful, you’ll have:

• Completion of a Degree without subsequent relevant work experience; or
• An equivalent combination of relevant experience and/or education/training experience in both sales and customer service provision, including high level interpersonal skills, the ability to master content knowledge across a broad range of course and policy areas experience in operating in a high-pressure diverse environment, involving face to face, phone, and written communication
• The ability to respond to people confidently, positively, and with respect while maintaining confidentiality when required
• Experience providing services and support in a large organisation with complex structures, policies and procedures

Here's how to apply: 

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Phoebe Ford, Team Leader, Prospective Student Enquiries on p.ford@deakin.edu.au

For a copy of the position description, please see below:

 PD - Officer, Prospective Student Enquiries (1).pdf

Applications for this position close on Sunday 6 October 2024 at 11.55pm.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.