- Flexible location
- 2 x Full-time and Fixed-term (9 months) positions
- HEW 5 $77,114 - $86,490 + 17% Superannuation (pro rata, part time)
Why work with us?
At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.
About the role:
The Support Technician, End User Computing supports the provisioning of End User Computing (EUC) hardware for staff and student-based teaching spaces within the University. The role provides first level technical support for staff that present technical problems at service hubs located on each of the Geelong and Burwood campuses.
As a Support Technician you will:
- Coordinate, support and provide advice in relation to technical support
- Maintain broad and up-to-date knowledge of the evolving digital landscape and keep abreast of trends and new technologies
- Improve convenience and accessibility by providing a range of service options
- Build and maintain relationships with key stakeholders, including staff and external EUC Hardware Vendors
To be successful, you’ll have:
- Completion of a Degree without subsequent relevant work experience; or
- Completion of an Associate Diploma and at least two years subsequent relevant work experience; or
- An equivalent combination of relevant experience and/or education/training
- Demonstrated experience in enterprise computer provisioning processes (Intune/SCCM/Jamf Pro)
- Significant experience in supporting PCs and MACs both hardware and software
- Significant experience in customer engagement and delivering support and advice services
Here's how to apply:
Please submit your updated resume and a short cover letter outlining your skills and experience.
For a confidential discussion regarding this role, please contact Aaron Fenwick, Team Leader, End User Computing on aaron.fenwick@deakin.edu.au
For a copy of the position description, please see below:
PD - Support Technician, End User Computing - 554027.pdf
Applications for this position close on Tuesday, 7th of May 2024
Who are we?
Deakin is a cutting-edge public university in Victoria, revolutionizing education with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.
Are You Ready?
Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.
We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.
We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.
