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Student Adviser

Apply now Job no: 533453
Work type: Full-time
Location: Melbourne - Burwood
Categories: Student Services

  • Based at our Melbourne, Burwood Campus
  • Full-time and Continuing (Flexi-span)
  • HEW 5 $74,148 - $83,163 + 17% Superannuation

Founded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and the online Campus. We are a progressive and open-minded university, with the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world’s universities. 

The successful candidate will provide advice, support and administrative services within the Contact Centre that improves the student experience and engages our students to facilitate their success.

Your key responsibilities will include:

  • Create practical, simple and accessible solutions to student enquiries and problems after considering multiple perspectives
  • Consult with available sources to gather relevant information on student services and seek the expertise and advice of other people as appropriate
  • Contribute feedback and suggestions and identify situations in which change is needed to improve student services policy and practice
  • Recognise the importance of teamwork and of effective communication amongst team members and build rapport within immediate team in ways that are respectful and inclusive of others
  • Clarify expectations and respond promptly to student requests, queries, or complaints to ensure student needs are met to agreed standards and timelines
  • Provide advice to students and make appropriate referrals to other areas of the University
  • Build productive relationships with a diverse range of existing stakeholders and actively seek to maintain positive relationships
  • Present information in a clear, structured, concise and tailored way by focusing on key messages and check that messages are understood and meet audience needs

To be successful, you’ll have:

  • Completion of a Degree without subsequent relevant work experience; or
  • A combination of relevant work experience and/or education and training
  • Experience in a high-volume front-line customer service environment and broad knowledge in administrative fields
  • Experience using multiple systems

For a copy of the position description, please see below:

Download File Student Adviser HEW 5 (Contact Centre-Flexi-Span).pdf

Applications for this position close on Monday 30th January at 11:59pm.

SPECIAL REQUIREMENTS

  • Working with Children Check (refer to Recruitment Procedure)
  • Infrequent work outside business hours is required
  • Flexible Ordinary Hours Span (10.15am to 7.00pm) Monday - 10.15am to 7.00pm Tuesday, Wednesday and Thursday – 10.20am to 7.00pm, Saturday and 10.00am to 2.00pm

Please submit your updated resume and a short cover letter outlining your skills and experience for this role.

For a confidential discussion regarding this position, please contact Pam Horlor, Student Central Y Hub Coordinator via pam.horlor@deakin.edu.au

 Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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