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Data Support Analyst - Quality Assurance

Apply now Job no: 505601
Work type: Full-time
Location: Geelong - Waurn Ponds
Categories: Information Technology

  • Based at Geelong Waurn Ponds Campus (preferred) or Melbourne Burwood Campus
  • Full-time (36.75 hours) and fixed-term until 31 December 2021
  • HEW 6 $81,274 + 17% Superannuation 

The Student Information Services and Systems team supports innovative and streamlined student systems for both students and staff. The team aims to create and maintain intuitive systems that enhance the self-service experience for staff and students.

This position reports to Quality Assurance Co-ordinator and is responsible for identifying and resolving data and procedural anomalies and ensuring correct audit procedures are in place. You will liaise with a broad spectrum of staff across the University including eSolutions, the Strategic Intelligence and Planning Unit, Faculty staff and the wider University community to provide support on the operations of the Student Management System. With high level security access to the back-end of the system, you will have demonstrated experience in a similar capacity with a keen focus on confidentiality. You will proactively maintain the integrity and security of data held within the Student Management System (SMS) as well as regularly undertake regular security audits of users and their access.

Experience using a SMS or similar large complex database, you will enjoy taking accountability of the administration of the SMS and security of the divisionally owned applications. Ensuring the cleanliness of data in the system, you will immediately reflect any changes and will also work to clean up historical aggregated data that may need attention, your ability to organise tasks in a busy and fast-paced environment is therefore essential. Running reports and providing analysis and commentary as required, your prior experience in user account administration and ability to delve into and resolve problems will be well utilised in this position. With extensive SQL Developer experience and strong proficiency in Excel, your meticulous attention to detail and solution-focused mindset are also key characteristics necessary for success.

Your key responsibilities will include:

  • Proactively maintain the integrity and security of data held within the Student Management System; this will include Investigating and resolving data integrity issues ensuring the root cause is identified and addressed
  • Provide high level advice to users of the Student Management System regarding data integrity enquiries, anomalies and issues, and assist with resolution of any identified problems; identify and escalate systemic problems and provide possible recommendations to the Student Management System Coordinator – Quality Assurance
  • Adopt approved and auditable quality assurance methodologies when making bulk changes to student data
  • Conduct the testing of processes or functions which relate to data integrity, undertake regular security audits of users and their access to the Student Management System and recommend preventative measures to improve the quality of data recorded on the Student Management System and other divisionally owned applications
  • Identify patterns of data anomalies and report instances to the Student Management System Co-ordinator-Quality Assurance
  • Assist in the creation and maintenance of quality assurance policies, procedures and work instructions relating to data integrity of the University’s Student Management System (SMS) and divisionally owned applications
  • Adhere to and review established processes to ensure continuous quality improvement to optimise data integrity for the University.

To be successful, you’ll have:

  • An equivalent combination of training and experience or a Graduate qualification with an IT focus
  • Extensive experience working on the back-end of complex corporate relational databases, preferably Oracle products and Oracle SQL
  • Experience in the user facets of the configuration and operation of a complex corporate computing system
  • Extensive SQL Developer / Oracle SQL (min. intermediate level) and business computing skills. Examples: TOAD, SQL Developer or SQL Navigator and the Microsoft Office suite
  • Demonstrated exceptional attention to detail and analytical skills (used to determine the root cause of problems identified by end-users)
  • Demonstrated end-user information technology skills (i.e. application, administration, end-user reporting, standards, security and acceptance testing)
  • Demonstrated ability to build and maintain relationships and work effectively with team members in a customer service oriented environment
  • Demonstrated ability to organise and plan, and to meet rigid and conflicting demands and deadlines, along with the ability to adapt to changed priorities

Infrequent work outside business hours is required (e.g. work at evening or weekend events is required)

This role requires the incumbent to apply for and maintain a Working With Children Check (refer to Deakin’s Recruitment Procedure for further details).

For a copy of the position description, please see below:

Download File PD - SMS Officer - Quality Assurance.pdf

Applications for this position close on 4th December 2020.

Please submit your updated resume and a short cover letter outlining your skills and experience for this role.

For a confidential discussion regarding this position, please contact Steve Cockett, Coordinator, Student Information Systems on steve.cockett@deakin.edu.au or + 61 3 5227 2803.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all cultures, sexual orientation, and genders.


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